Outcomes Matter Consulting is an AI-first improvement consultancy for local government people services. Senior people who have run the services you are trying to improve, and a suite of AI-supported tools built with the councils that use them.
of a social worker's time can go on recording and paperwork, leaving a fifth for the direct work that changes outcomes.
of Education, Health and Care Plans are issued within the 20-week statutory deadline.
of SEND tribunal appeals are decided in the local authority's favour. Parents and carers win 99%.
Change how the system is set up and the numbers move. That is the work: understanding what is really happening in a service, fixing the process and the practice underneath it, and using technology where it helps.
Senior people who have run the services you are trying to improve, working directly with your team. No generic frameworks, no endless discovery phases, no team of juniors.
Four AI-supported tools for SEND, adult social care and children's services, each built to a statutory specification and delivered with structured implementation. Start with one and grow. The AI handles the drafting. The professional retains full control.
Councils tell us the hard thing is finding a partner who knows the service inside out and can bring or shape the right technology to make change practical and lasting. That is the gap Outcomes Matter Consulting was set up to fill.
Where technology fits, where it does not, and what to do first. A sequenced, governed plan for a whole people services directorate, with the first use cases live.
Reviews, business cases, programmes and the governance to hold them. Senior people in the room from the first week to handover.
The behaviour and culture work that makes change stick, so the improvement holds after we leave.
Peterborough's technology enabled care offer kept stalling, and the expertise sat with one practitioner near retirement. A six-week discovery, a digital roadmap, and an AI assistant carrying her knowledge inside Microsoft Teams. Now covered by BBC and ITV News and published as an LGA case study.
Ealing asked two questions: does reablement reduce reliance on long-term care, and does the supported living estate still match the people living in it? We answered both and priced the options, so the council had a model it could act on rather than a report to file.
Commissioned as a discovery to define a strengths-based model of practice. We went on to deliver an eight-month improvement programme aligned to the CQC action plan, with eleven priorities, a strategic dashboard and a name the workforce chose for itself: Our Focus, Our Future.
We are working with or have delivered for.
In Ealing's two-month CHC+ pilot, across two complex cases.
From four hours or more to around thirty minutes.
Hey Geraldine at Peterborough, after 1,200+ queries handled in initial testing.
"Just to say this is a really good piece of work. I love the way it's been presented and pulled together. Excellent."
"I'm starting to see the little green shoots popping up."
"It is really helping in terms of reducing that back and forth with our ICB partners. The tool is very clear and easy to use."
"Geraldine was on leave and staff came to me with technical questions. Ask Hey Geraldine. It was like talking to Geraldine herself."
Four national awards this year for CHC+ with the London Borough of Ealing, where better checklists meant fewer disputes and faster decisions for families. Shortlisted for more than twenty other sector awards for EHCP+, CHC+, and our leadership and innovation over 2024, 2025 and 2026.
BronzePublic/Private Partnership, CHC+ with the London Borough of Ealing
Highly CommendedWorkforce Optimisation, London Borough of Ealing
WinnerBest Collaborative Working Initiative, with the London Borough of Ealing
WinnerUK Technology Awards, Lone Wolf Tech Business, for CHC+
Each Plus Innovations product started as a pressure point we kept meeting in the services we were improving. Every one is a defined specification, a targeted AI component, a service wrapper and structured implementation.
A 12-month feasibility study asking whether children's special educational needs could be recognised earlier and more fairly, using records that are already written down. It informs. Professionals decide. Funded by UKRI through Innovate UK's Contracts for Innovation competition.
To find out more or get involved, email sen@outcomesmatter.co.uk →
We lead the model and run the Plus Innovations Platform. CHC+ is delivered with HGS UK to our specification. Your service owns every decision.
No junior layer. The people in the proposal are the people who do the work, and they have led the services you are improving. No generic frameworks, no endless discovery phases.
Our team has worked in children's services, managed SEND teams, taught in schools, practised as social workers and trained adult social care teams. We understand the pressures because we have lived them.
And leave it out when it does not. Our tools grow out of problems we have solved by hand, are built to a statutory specification, and are tested by the people who use them.
Every engagement is shaped around your service, and every one ends with you in a sustainable position: frameworks, handbooks, business cases and dashboards that are yours to keep and run without us.
LGAi is a free to join, member-led, independent community that connects local authorities with AI. It belongs to its members, not to us. Kate Parsley runs the community; Emma Ockelford co-founded it in 2023.
A small, senior team that has done the jobs it now helps councils improve. Social workers, SEND specialists, programme leaders, policy advisers and engineers. Most of us built our careers inside local government, the NHS or central government, so we know where the pressure really sits and what it takes for change to last.
Figures cover the 13 people in our associate team, October 2026.
Councils including Kent, Surrey, Camden, Haringey, Newham, Southwark, West Sussex, Birmingham, Sheffield, York and Achieving for Children. NHS England, NHS trusts, the Cabinet Office, SCIE, London ADASS and LIIA. iMPOWER, Social Finance, Attain, Baringa and Triple Value Impact. Oxfam, Ambition Institute and Teach For America.
We are founder-led, values-led and realistic about money, for councils under pressure and for a consultancy that has to be sustainable.
A 30-minute call is usually enough to work out whether there is a fit, and which way of working with us makes sense for you.
Or email Emma directly: emma@outcomesmatter.co.uk